Gigabit Broadband Performance Index 2023

Alternative fibre broadband networks (known as altnets) have seen significant growth in the UK over the past five years.

In many parts of the country, if you want fibre broadband, your choices are no longer limited to either Openreach or Virgin Media – you also have the option of choosing a smaller, alternative fibre broadband provider, such as Community Fibre, ZZoomm, or Hyperoptic.

But do these altnets offer competitive tariffs, compared to the incumbents? Which fibre networks are delivering the best service at the moment? And have the recent financial struggles of certain altnets affected the value that they offer consumers?

Gigabit broadband performance index

Here at Broadband Savvy, each year we analyse the performance of each full fibre broadband network in the UK.

We score each provider based on its monthly costs, upfront costs, upload speeds, premises covered, and a range of other factors, to see which is delivering the best value for consumers at the moment.

To be included, each fibre network had to cover at least 50,000 residential premises in the UK, as of the latest data released by the supplier.

RankNetworkGigabit broadband monthly cost*Upfront costPremises coveredUpload speed (Mbps)Contract length options (months)In contract price increases?Price increase after contract expiryTOTAL SCORE
1Community Fibre£25.00£14.95720,000 (Feb 2023)Symmetrical12/24Yes8%11
2Hyperoptic£45.00£0.001,150,000 (July 2022)Symmetrical1/12/24No33%10
3Toob£25.00£0.00140,000 (Jul 2023)Symmetrical18No16%9
4Lightspeed£39.95£30.00120,000 (Apr 2023)Symmetrical12/24No0%8
4Netomnia (YouFibre)£29.99£0.00410,000 (Mar 2023)Symmetrical24No33%8
4CityFibre (Brillband)£35.00£35.002,900,000 (Aug 2023)Symmetrical18No14%8
4Brsk£30.00£0.00266,000 (Aug 2023)Symmetrical1/24NoUnknown8
4Zzoomm£29.95£0.00150,000 (Jun 2023)Symmetrical12No33%8
4Lit Fibre£45.00£0.00140,000 (Jul 2023)Symmetrical12/18/24No44%8
4Lightning Fibre£39.00£0.0060,000 (Sep 2022)Symmetrical1/12/24No26%8
5Virgin Media£50.00£0.0016,140,000 (Feb 2023)10424Yes0%7
5BeFibre£30.00£0.00100,000 (Jun 2023)Symmetrical24Yes63%7
5WightFibre£49.95£0.0057,000 (Aug 2023)Symmetrical1No0%7
5Trooli£46.00£0.00275,000 (Aug 2022)30024No0%7
5Digital Infrastructure (BeFibre)£30.00£0.00100,000 (Jun 2023)Symmetrical24Yes63%7
5M53 (Open Fibre)£38.99£0.00100,000 (Apr 2023)Symmetrical24UnknownUnknown7
6Openreach (Vodafone)£42.00£0.0010,000,000 (Mar 2023)10918YesUnknown6
6Gigaclear£49.00£0.00450,000 (Jun 2023)Symmetrical18Yes61%6
6Fibrus£39.99£0.00256,000 (May 2023)30024No50%6
6G.Network£48.00£29.00400,000 (May 2022)Symmetrical1/12/24No25%6
6Jurassic Fibre£39.00£0.00150,000 (Jun 2023)20024NoUnknown6
6Truespeed£39.00£0.0075,000 (May 2023)Symmetrical12NoUnknown6
7KCOM£69.99£24.99300,000 (Jan 2023)18024Yes4%5
8OFNL (Pure Broadband)£45.00£50.0050,000 (estimated, Sep 2022)Symmetrical24YesUnknown3
8Ogi£60.00£0.0060,000 (Jul 2023)9012/24YesUnknown3
9GoFibre£69.00Unknown50,000 (Jul 2023)10012/24YesUnknown1

*Price of a broadband package with an advertised average download speed of 900-1,130 megabits per second (Mbps), except for Gigaclear which offers 830 Mbps. As of 14/08/2023. Price recorded based on the default contract length where multiple contract lengths are available.

Complete data with scoring can be viewed here.

Winner: Community Fibre

Gigabit broadband index first place award - Community Fibre.

Community Fibre was found to be the best gigabit broadband provider in the UK, in large part because of how price-competitive they are.

Gigabit broadband costs just £25.00 per month with Community Fibre – significantly lower than the average across all networks, which is £43.40.

For new customers, Community Fibre offers the choice of a 12 or 24 month contract. When the initial agreement is over, the monthly cost rises to £27.00 – just an 8% increase – although Community Fibre does have provisions in place to implement mid-contract price rises.

You also get access to gigabit upload speeds with Community Fibre, and although its tariffs do have an upfront cost, this connection fee is much lower than what most other providers charge, at just £14.95.

Runner up: Hyperoptic

Gigabit broadband index runner up award - Hyperoptic.

Although Hyperoptic is not as cheap as Community Fibre, its broadband offering performs extremely well in other areas.

You get symmetrical download and upload speeds with Hyperoptic, and their service is currently available at 1.15 million homes (as of February), making them the second-biggest altnet in the country, behind CityFibre.

Hyperoptic also offers the choice of a 1 month, 12 month or 24 month contract – this flexibility is great for consumers who don’t necessarily want a long-term commitment. Plus, they charge no upfront costs, and promise no mid-contract price rises.

Hyperoptic lost out to Community Fibre primarily due to its prices. Currently, you’ll pay £45.00 per month for 900 megabits per second with Hyperoptic, rising to £60.00 per month at the end of the contract.

Cheapest gigabit broadband in the UK: Toob

Gigabit broadband index cheapest broadband award - Toob.

As of the time of writing, Toob currently offers the cheapest gigabit broadband in the UK.

Currently, you can get a broadband package with a 900 Mbps download speed and a 900 Mbps upload speed for just £25.00 with Toob – nearly a third of what some other providers (such as KCOM) are offering.

Community Fibre also offers a £25.00 per month gigabit broadband tariff. However, they currently charge a £14.95 setup cost, while Toob offers free installation, making them the cheapest gigabit broadband provider in the country at the moment.

Toob also took the honour of third place in our overall rankings, largely due to the value for money that it offers consumers.


To assess the current performance of each gigabit network, we took into account:

  • Current monthly costs for a 900-1,130 Mbps connection
  • Upfront costs (if any)
  • Number of premises covered
  • Upload speeds
  • Number of contract length options
  • Whether the ISP can increase prices mid-contract
  • How much monthly costs increase at the end of the contract

For each of these factors, we assigned a score. For example, if a provider states that they will not increase prices for customers in-contract, they received one point in this category. If they state that they can or will increase prices for customers in-contract, they received zero points in this category.

After assigning scores for each factor, we totalled the number of points for each broadband provider in order to rank them.

To assess the performance of networks with more than one public-facing supplier (such as Openreach) we chose the cheapest provider at the time of data collection, based on the monthly cost of its full fibre broadband package. We recognise that other more expensive providers may offer different contract length options, and different upfront/monthly cost structures. For all other networks, we assessed residential pricing when buying from the network provider’s website directly.

When collecting monthly cost data, we ignored introductory offers (such as half-price for the first month) and instead recorded the monthly cost during the contract once the introductory offer expired. Where a provider offered multiple contract length options, we assessed their monthly and upfront costs based on the default contract displayed on the website.

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